Technology Support III - Quality Engineer - Payments Technology

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Payments Technology, you will ensure the operational stability, availability, and performance of our production application flows.

Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

You will be a part of an agile team that works to enhance, design, and deliver the software components of the firm's state-of-the-art technology products in a secure, stable, and scalable way.

You will be working on creating the functional test automation suite which helps in finding bottlenecks in the application.

Job responsibilities


* Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm


* Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability


* Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools


* Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders


* Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure


* Design, develop and maintain automated test scripts for web and API applications.


* Collaborate with cross functional and business teams to understand application requirements and ensure comprehensive test coverage.


* Develop and maintain comprehensive documentation for automation script, framework and process.


* Carry out Functional testing for newly added features/functionalities.


* Collaborate with Developers, BA and Product team to identify and address bugs and inconsistencies in software.


* Actively participate and contribute in agile ceremonies.

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud


* Experience in observability and monitoring tools and techniques


* Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework


* Strong Functional and Automation testing skills in both UI and API based applications.


* Experience in Test Automation using Groovy or Java, Selenium, BDD Cucumber and Database knowledge.


* Expertise in designing and building BDD/Cucumber Test Automation Framework.


* Integrate Automation suite with CI/CD pipeline and maintenance.


* Expos...