Customer Support and Claims Team Leader

Aliaxis exists to bring solutions to the world's water challenges and accelerate the transition to clean energy.

We are a global leader in high-quality piping & fitting solutions for use in building, infrastructure, industrial and agricultural applications across the globe.

Over 15,000 people work for us in more than 40 countries with 80 manufacturing sites.  

Aliaxis has embarked on a positive journey with its “Growth with Purpose” strategy, implementing ambitious, urgent actions for sustainability and innovation that will pay off in the short term. 

Vinidex

For over six decades, Vinidex has been leading the way – setting the industry benchmark for pipeline systems and solutions.

Our legacy spans across building, infrastructure, agriculture, and civil sectors. 
 

We make life flow with groundbreaking, high-quality products, connecting everything from water, gas, and energy throughout Australia. 

With the Aliaxis group as our parent company, we are part of one of the world's largest global networks to bring solutions to the world's water challenges.  

We are proud of our focus on operating on 100% renewable energy by 2025 and our recycling programs across our sites, and are looking for passionate people that want to be part of our journey and embrace the behaviours that we stand for: 


* We Dare to challenge the status quo, to innovate and to learn fast 


* We Care for the environment, our customers and each other 


* We Deliver by taking accountability for our decisions and actions 

What will you do

Due to an internal promotion, we have a rare opportunity for an experienced Customer Support and Claims Team Leader to mentor and coach our fun and collaborative claims team and lead the way to deliver an exceptional customer experience.

In this busy role, you will deal directly with internal and external customers, overseeing all returns, disputes, pricing discrepancies and claims nationally, coordinating collections and working on process improvement initiatives to reduce claims to ensure prompt payment and improve cashflow.

Based at our Smithfield manufacturing facility and reporting to the National Credit Manager, you will work closely with the Accounts Receivable team and across all areas of our business and cross functional teams including sales, logistics, operations and despatch, where your relationship building and customer centric approach will be the key to your success!


* Assist and process outstanding claims including investigations and approvals, ensuring they’re actioned in a timely manner


* Actioning customers general enquiries regarding credits i.e.

copies of credit notes, copies of POD


* Understanding Vinidex trading terms and communicating them to customers


* Assisting with escalations and providing feedback to National Credit Manager and other stakeholders (Including presentations) and reports (Daily, weekly & monthly)


* Process Improvement – reduce credits an...