Cosmetics Client Experience Intern (2025 Semester 1) - Generation H

The Team:

The Omnichannel Customer Development & Client Relations Management (CDCRM) team is a newer, retail-facing team focused on customer acquisition and retention through Analytics, CRM, After Sales, Client Services, and Experience.

The focus of the team is to reach new and existing clients through the sales and service ceremony, bespoke services, smart analytics, and animations all to strengthen acquisition and customer loyalty.

The multifaceted team works in tandem to drive traffic to stores and provide one-of-a-kind experiences.

The Internship Program:

For more than 185 years, Hermès has encouraged a culture of discovery for our clients and our people.

We invite you to contribute to this legacy while exploring your own professional future.

Discover new opportunities and expand your passions with the Hermès US internship program, Generation H !

As part of Generation H , you will have the opportunity to join Hermès and gain real-world, professional experience as a complement to your academic studies.

In addition to the work you will provide within your specific team, you will also attend a learning-focused guest-speaker series that will provide you with exposure to various teams throughout the company; partner with a mentor who will provide feedback and coaching to support your professional skills development; network with stakeholders; and collaborate on a capstone Generation H project.

The duration of the Generation H program is five months.

Please note in order to qualify for the program, you must be able to work during this five month period.

This internship is scheduled for January 13 th - June 28 th , 2025 and may be Full-Time or Part-Time to accommodate your academic schedule.

All internships are in-person (non-remote) and based in the Hermès US corporate headquarters located in New York City.

Interns are paid an hourly rate of US $20.00.

A Full-Time Internship will be scheduled for 37.5 hours per week, and Part-Time will be scheduled for more than 15 hours but less than 35 hours per week.

About the Role:


* Support the Client Experience Team through the phases of planning, organizing and execution of various aspects of Fragrance and Beauty.


* Assist with management of trackers and calendars


* Support with pre/post-event support, recaps and data collection


* Conduct and compile competitive market research for events, activations, and services


* Support with on-site event execution and pre-event prep work


* Support with creative brainstorm for ideas in client experiences and hospitality


* Help compile and write post event recaps to be submitted to internal communications/intranet


* Miscellaneous special projects for CDCRM


* Administrative support for invoice processing, contracts, budgets, etc.

About You:


* Enrolled in an Associates, Bachelor's, or Master's Degree program


* Retail experience within Cosmetics (either Fragrance/Beauty/Skincare) is a preferred


* Pre...