Operations Training Manager, Central

The Team:

The Retail Operations team supports all Hermès of Paris retail boutiques in efforts to reduce in-store operational and administrative workload, as well as streamline processes and achieve operational excellence for the ultimate associate and client experience.

The Opportunity:

As the Operations Training Manager, Central you will be responsible for delivering instructor-led, in-person and web-based training to new and existing employees.

Training programs will focus on a variety of topics within the operational areas of a retail store environment.

The Operations Training Manager, Central provides support to the field, that can include on-site and individual training when needed.

Reporting to the Director, Operations Training, this position will conduct needs assessments, design, and develop training materials and resources with the end-user in mind.

The focus will be to support the retail teams, ensuring operational efficiency and effectiveness.

About the Role:


* A subject-matter expert on all store policies and procedures, processes, and systems


* Collaborates to develop user-oriented training materials and resources using a variety of modalities (i.e., PowerPoint, digital platforms and resources, videos, etc.)


* Administers training to retail personnel through scheduled visits and virtual methods as needed to include, but not limited to, new store openings, turnover, new hires, management relocation, tools, etc.


* Serves as a direct point of contact for the retail teams with regards to training, follow up, and operational support


* Works closely with Internal Control and other cross-functional departments to develop, update, and implement retail policies and procedures


* All other duties assigned by supervisor

Supervisory Responsibility:


* No

Budget Responsibility:


* Yes, the Operations Training Manager will work within the parameters of the department's set annual budget.

The employee should identify areas for cost and efficiency to minimize costs when possible.

Decision Making Responsibility:


* Yes, this position will be responsible for interpreting policy, assessing operational training needs at the store level in tandem with appropriate response/actions and implementing efficient workflow processes for auditing.

About You:


* Bachelor's Degree


* A minimum 5+ years of experience in a similar role with curriculum development and training delivery; retail operations experience preferred or experience with transferrable skills


* Involvement and knowledge creating materials for learning; use of learning management systems is a plus


* Strong written and verbal skills; excellent and articulate presentation skills that are motivating and inspiring.


* The ability to effectively listen and communicate appropriately to various audiences at multiple levels


* Well versed with technology and proficient in Microsoft Applications (i.e., Word, Excel, PowerPoint)
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