Operations Supervisor

Description & Requirements

Maximus is excited to announce a rewarding opportunity for an Operations Supervisor within the Wisconsin Works W-2 Project, located in Milwaukee, WI.

This role is responsible for supervising, evaluating, training, developing, and counseling case management staff.



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*This position is contingent upon award of the program

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Why Join Maximus?

- • Competitive Compensation - Quarterly bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short- and Long-Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Ensure contractual obligations are met by identifying, recommending, and/or developing quality improvement strategies through the evaluation of staff performance standards and project performance measures.

- Identify training needs and development opportunities for subordinates.

- Develop work schedules and assign duties to subordinates to ensure efficiency.

- Discuss job performance concerns with subordinates to identify causes and issues and work closely with the Human Resources department on resolving problems.

- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

- Evaluate subordinates' job performance and recommend appropriate personnel action.

- Ensure compliance with the company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks.

- Comply with all company required policies, procedures and processes including but not limited to required training.

- Evaluate systems and data to improve quality control and process improvements.

- Conduct process improvement utilizing project reports.

- Report issues, problems, and concerns to management.

- Ensure work with customers is executed in a caring and respectful manner and with due unders...