Business Services Director

Description & Requirements

Maximus is seeking a highly motivated and experienced Business Services Director to lead the Wisconsin Works (W-2) Project in Milwaukee, WI.

This role is pivotal in overseeing and managing the Statewide Field Operations enrollment services program, ensuring compliance with contractual, state, and federal requirements.

The ideal candidate will demonstrate strong leadership, strategic planning, and operational oversight.



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*This position is contingent upon award of the program

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Why Join Maximus?

- • Competitive Compensation - Quarterly bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short- and Long-Term Disability coverage.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Oversee and manage the Statewide Field Operations enrollment services program across various locations.

- Lead the client Program to adhere to contractual, State, and Federal requirements.

- Retrieve, analyze, and interpret data to identify critical business issues, model alternatives, and provide concise recommendations both orally and in written formats.

- Supervise all Field Operations activities, ensuring corporate compliance in presentations, sites, and activity frequency.

- Ensure contract compliance in Field Operations by thoroughly understanding contractual obligations, technical proposals, administrative bulletins, and relevant amendments.

- Maintain full-time equivalent allocations, periodically analyzing them to demonstrate efficiency for contract compliance.

- Act as a resource within the organization and establish effective communications with stakeholders including client Headquarters, field offices, health plans, community groups, subcontractors, and advocacy groups.

- Resolve project issues by coordinating with project staff, clients, host offi...