Business Services Supervisor

Description & Requirements

Maximus is excited to announce a rewarding opportunity for a Business Services Supervisor within the Wisconsin Works W-2 Project, located in Milwaukee, WI.

This role is responsible for supervising the activities of Outreach Client Service Representatives.



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*This position is contingent upon award of the program

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Why Join Maximus?

- • Competitive Compensation - Quarterly bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short- and Long-Term Disability coverage.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Collaborate with project staff, client office personnel, and community agencies to address and resolve project-related issues effectively.

- Deliver public speaking sessions and educational programs to community agencies and local office staff.

- Engage actively in community health fairs and conduct group presentations aligned with the project's promotion.

- Report concerns, problems, and issues to the Leadership promptly.

- Supervise and oversee the activities of Outreach Client Service Representatives.

- Maintain a professional demeanor representing the organization and advocating for the program.

- Distribute program materials to diverse community groups.

- Exceed established performance objectives while ensuring compliance with company Wage & Hour policies, including the provision of rest and meal breaks for non-exempt employees.

- Adhere strictly to all company policies, procedures, and mandated training.

Minimum Requirements

- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

- Must live in near Milwaukee, WI

- Must be willing to work onsite at our Milwaukee, WI location
- Experience with TANF policy and pr...