Sr. Engineer Doc Management - OnBase, OCR, ICR

Description & Requirements

The Sr Engineer provides expertise, mentoring, and leadership in the areas of document management.

In addition, they must configure, support and maintain environments and procedures for all supported applications.

Essential Duties and Responsibilities:

- Translate business requirements into software specifications and functional designs.

- Serve as the point of contact and client interface for data and functional analysis.

- Configure, support and maintain environments and procedures for all supported applications.

- Responsible for managing and resolving application service request tickets.

- Train and support other analysts in using tools, processes, and technical systems.

- May coach, review, and delegate work to lower level professionals.

- Oversee moderately complex technical team/department specific projects/processes.

- Responsible for out of hours support for any failed processing.

- Systems engineer will be responsible for configuring multiple document management systems and environments.

- Responsible for out of hours support for any failed processing.

- Responsible for high level design and implementation around document management services and service stability.

- Act as a technical SME during escalated P1/P2 issues

- Train and support other analysts in using tools, processes, and technical systems

- Coaches, reviews, and delegates work to lower level professionals

- Act as a technical SME during escalated P1/P2 issues

- Develop any new application configuration changes and processes.

- Coordinate w/ Systems PM when developing any new configuration changes requests

Minimum Requirements

- Bachelor's degree in related field.

- 5-7 years of relevant professional experience required.

- Superior analytical, troubleshooting, knowledge sharing, collaborative and mentoring skills
- Experience within supporting one or more of the following application instances desired: OnBase, Kofax, ImageTrust.
- Proficiency in vb/csharp .net and SQL scripting.
- Knowledge of extract OCR, ICR technologies preferred.

- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

- Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

- Networks with senior internal and external personnel in own area of expertise.

- A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways.

- Able to work in fast paced environments and have an understanding of programming environments

- Proactive, can-do attitude whose actions work toward continuous process improvement

- Superior analytical, troubleshooting, knowledge sharing, collaborative, and mentoring skills

- Must be able to write effective technical documents and reports as a primary focus of daily duties

- Excellent communication ability (verbal, written, and presentation) and an effective team player

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