Senior Customer Advocate Engineer

* Drive Customer Centricity in the plant and lead the projects relocation and continuous improvements


* Identify the dissatisfaction & satisfaction drivers from the customer satisfaction surveys and any other feedbacks available, drill down to root causes and monitor improvement plans


* Manage the warm loop of I2P including TEX, PRB related to plant timely and effectively


* Drive and maintain ISO QMS system, SPS compliance in the responsible areas


* Prepare and be responsible for surveillance audit, customer audit, customer visit


* Leading the corrective action/ preventive action for product review/ Directive 32 review/ open findings/ Quality Review


* Manage and analyze KPIs related to customer with data accuracy and fact based driven for continuous improvements


* Receive, verify & monitor customer complaint action plan and report to QS&Q Manager


* Coordinate for Quality customer service for customer complaints


* Work closely with project team to ensure customer specific requirements met


* Customer performance tracking and follow up to meet requirement of SPS (Schneider Performance System)


* Coodinator for FMEA meeting with coreteam related to control plan/ inspection plan topic if any


* Perform product audit, internal and external audit related to quality customer topics

Qualifications



* Bachelor degree-technical background-Mechanical engineering is most preferable.


* 5+ years experienced working with Multi-national Company in quality assurance and customer complaint


* Excellence communication and reporting skills.


* Master in 8D report, problem solving


* Understand and have experience in 5 Core Tools (APQP, FMEA, PPAP, MSA, SPC)


* ISO9001 & IATF 16949 knowledge


* Proficient English


* Work well under high pressure and tight deadlines with Can-do attitude and result oriented


* Team working

Schedule: Full-time
Req: 00976T