Bilingual Customer Service Representative - Onsite or Remote

Location: Sioux Falls, SD 
Shift: Varying shift options available
Job Status: Full-Time and Part-Time
Pay: $17.00-18.90/hour starting, additional monthly incentives available
Company: PREMIER Bankcard

Bilingual skills (English and Spanish) are required and compensated in the form of a 10% differential.

Work Site
This job is offered on-site in Sioux Falls and remote.

Note: Remote employees must live within 50 miles of a PREMIER location or plan on relocating.

Shift Options
PREMIER Hours of Operation: Monday-Friday 7:00am-9:00pm and Saturday 8:00am-4:30pm


* Full Time: Monday-Friday 12:30pm-9:30pm, Every Third Saturday 8:00am-4:30pm


* Full-Time (Split): Monday-Friday 8am -12pm- and 4pm-8pm, Every Third Saturday 8:00am-4:30pm


* Full-Time (Split): Monday-Friday 8:30am -12:30pm- and 4:30pm-8:30pm, Every Third Saturday 8:00am-4:30pm


* Part Time: Monday-Friday 2pm-9pm, Every Third Saturday 8:00am-4:30pm


* Flexible scheduling opportunity for top performers


* No Sundays!

About the Role


* Answer inbound calls about our products and services.


* Understand policies and procedures used for daily operations.


* Take accountability for customer satisfaction with a highly professional demeanor.


* Demonstrate a strong phone presence while assisting those with less than perfect credit.


* Achieve high satisfaction on customer surveys.


* Participate in team meetings.

Training


* Extensive paid training program, up to 3 weeks in length.


* Ongoing training opportunities for future success!

Pay
Base wage starting at $17-18.90/hr.

with opportunities to increase take home pay. 


* Top 75% of associates are eligible for incentives


* Career path from Associate I to Associate IV – each step earning an increase in pay


* Earn up to an additional $3.50/hr.

when working non-traditional hours


* Bilingual skills are compensated in the form of a 10% differential


* Flex Scheduling opportunity for top performers

Competitive Benefits Package


* Full medical benefits for 20+ hours/week


* FREE dental and vision coverage


* Generous time off plans including PTO, Sick Pay, and Bonus Days


* 401(k) – dollar-for-dollar match up to 5% of total compensation


* Special discounts and offers for events at the Denny Sanford PREMIER Center


* Employee Wellness Program


* Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year


* Fun Employee Parties

Our Culture


* We have an emphasis on personal success, respect, health, wellness, fun and giving back


* Employees are rewarded, valued, and celebrated for hard work.


* Career advancement opportunities is a way PREMIER leaders show they care.


* Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.

See job description