Commercial Ops Assistant

JOB DESCRIPTION

Scope

Upon joining the StreamLabs team as a Commercial Operations and Support Coordinator, you become part of an organization that believes in service excellence.

You be part of an exciting, high paced team frequently communicating with customers to walk them through our processes as well as serving as the focal point of communication between customer and other service providers.

You will be using various methods of communications phone, email, and text messaging to get in contact with business referrals.

You will be trained on the systems we use, general insurance knowledge, general plumbing knowledge and coached through proper verbal communications.

Responsibilities


* Work with team leaders, managers, sales personnel, and department heads to ensure timely and successful delivery and installation of products and services to commercial customers


* Work with and manage communication with all involved parties to ensure timely and successful installation of products and services.


* Proactively identify and resolve any problems in the scheduling process


* Engage and provide feedback to in-house and 3rd party installers to ensure relevant information (facility, products, special considerations) are understood ahead of installation to degree possible


* Observe, review and analyze processes to identify inefficiencies and areas where improvements could be made across entire customer value stream from initial engagement to post-installation support.


* Facilitate feedback and communication from customers, employees, and third-party resources to management and executive teams


* Serve as escalation key point of contact for technical issues that arise during or post-installation and coordinate with partners on hardware/software fixes


* Provide feedback to develop and document training and FAQs to enable future call center support of commercial systems in the field


* Ensure that all activities conform to local, federal, industry and company standards

QUALIFICATIONS

Qualifications

As
Chubb

ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.

Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental an...