Service Management Program Analyst – Associate

Company

Federal Reserve Bank of Richmond

When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems.

We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future.

Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life.

In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more.

All brought together in a flexible work environment where you can truly find balance.

About the Opportunity

Enterprise Service Management (ESM) department plays a critical role in ensuring the efficient delivery and support of IT services across the organization.

With a strong focus on leveraging data to optimize operations, the department designs, implements, and maintains IT services policy and processes that align with business objectives and drive informed decision-making.

 

Hours: Are typically the core business hours in your locality.  There may be limited periods when you need to work nights and/or weekends if there is a major security incident occurring. 

What You Will Do:

As a Service Management Programmer/Analyst you will be part of an agile team driving end to end service management solutions for a critical customer segment.

By integrating data-centric strategies with IT governance and innovation, the ESM department enables predictive problem-solving, enhances service reliability, and ensures IT services are aligned with the organization’s strategic goals, empowering teams with actionable insights for success.

Job Tasks Include:


* Analyze asset and configuration data to identify trends, inefficiencies, and areas of improvement.


* Plan for the development of ServiceNow workspaces, dashboards, and internal quality control queries to ensure our enterprise data is complete, compliant and correct.


* Optimize asset tracking and configuration processes through data-driven improvements.


* Work closely with IT, procurement, and business teams to ensure accurate data integration across systems.


* Ensure asset and configuration data aligns with organizational policies, ITSM best practices, and regulatory requirements.


* Monitor and enforce compliance with data standards and processes.


* Stay updated on industry trends and incorporate emerging data analytics technologies to improve CMDB and asset management processes.

Qualifications:


* 0 to 3+ years of awareness/knowledge of service management prin...