Operations Manager, Palo Alto

The Team:

The Hermès Palo Alto Boutique opened in 2018 and focuses on providing extraordinary service to clients as a part of the Western Region.

This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity:

The Operations Manager is responsible for overseeing all operational functions which may include inventory control, housekeeping, maintenance and selling service associates.

This position is responsible for adhering to P&L budget for all operational areas.

The Manager of Operations communicates trains and implements all company policies and ensures compliance.

The Operations Manager will create efficient processes, set parameters and implement directives to support operational efficiency and growth.

All other duties as assigned by the supervisor.

About the Role:


* Manages shipping and receiving department.

Assess actions to be taken with receiving issues.

Ensure the timely movement of merchandise and adherence to all procedural guidelines including but not limited to transfers, RTVs, damages, negative on hands etc.

Through management of inventory control associates and other operational staff, ensure the organization and efficient operation of all back of house space.


* Takes part in all managerial responsibilities for efficient running of the business inclusive of overseeing and validating cash handling procedures are respected, appropriately documented and reported to Managing Director.

Operations Manager will contribute and work in tandem with retail management team as needed and in fair rotation.

Operations Manager will also assist in the absence of Managing Director during Podium, vacations or in the absence of the Assistant Manager or Selling Supervisor.


* Ensure workflow of all after-sales service and craftspeople/tailors if applicable.


* Performs and prepares for all inventories and cycle counts, including reconciliations of stock discrepancies.

Performs stock adjustments.


* Liaison with corporate construction and maintenance department and outside vendors with regards to any maintenance needs.

Ensure building and store are maintained to company standard and all issues are addressed in a timely manner.


* Ensure functionality of all IT and phone system by communicating with corporate contacts and securing resolutions.


* Acts as a liaison with outside vendors for monthly need and or special events.


* Partners with Managing Director to manage operational team and vendors ensuring appropriate scheduling training and coaching.

Manages E-time and keeps accurate record of vacation and time and attendance with HR.

This includes all SSA's, housekeeping, shipping and receiving, asset protection guards and after sales staff as appropriate for the location.


* Coordinates and prepares evacuation drills and provides training to team with regards ...