Senior Manager of Quality Management - Veterans Evaluation Services

Description & Requirements

Maximus is currently looking for a Senior Manager of Quality Management to join our Veterans Evaluation Services (VES) team.

This is a remote job opportunity.

The Senior Manager of Quality Management provides oversight for all quality management activities across Maximus divisions, including quality monitoring systems, quality reviews, analysis, reporting, corrective actions, readiness reviews, project reviews, and associated follow-up actions.

Due to contract requirements, only US Citizen or a Green Card holder can be considered for this opportunity.

Essential Duties and Responsibilities:

- Develop and oversee an effective management system to continuously identify opportunities for improvement while maintaining adherence to contract driven key performance indicators.

- Direct all Quality Control and Quality Assurance management operations including planning, implementation monitoring and reporting functions to ensure compliance objectives and targets are achieved.

- Develop and oversee an effective quality control and assurance systems for Operations to continuously identify opportunities for improvement while maintaining adherence to contract driven key performance requirements.

- Manage all Quality Control and Quality Assurance staff including Managers, Supervisors, and Analyst(s).

- Direct all quality management operations including planning, implementation, monitoring, and reporting functions.

- Collaborate with technical staff to design and develop reports.

- Distribute reports and background information to staff and external sources as required.

- Extract, aggregate, pivot, review, analyze and present data in various formats to management.

- Interact with Management and Operations to summarize findings

- Analyze existing systems, programs, policies, and organizational processes.

- Document "best practices" and continuously measure outcomes for desired results and improvements.

- Develop and deliver quality control and quality assurance training for all employees engaged in quality and performance monitoring.

- Monitor all operations and related metrics for conformance with internal, external, contract performance, and quality standards.

- Aggregate and analyze quality data and suggest methods for improving product and service quality, design and/or business processes.

- Schedule and coordinate all the quality and performance monitoring activities of QA staff across the project.

- Manage internal and external clients' expectations related to quality management, and effectively communicate corporate quality standards across the project.

- Provide feedback on requirements and functional specifications.

- Monitor and evaluate the effectiveness of all areas of project operations and reports quality issues to project and unit management.

- Maintain an awareness of state and federal quality assurance practices and provide all project teams with updates on all issues regarding quality.

- Produc...