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Employment Coach Specialist - Idaho Remote (Contract)

Description & Requirements

Join our dedicated team as a remote Employment Coach Specialist, helping individuals and families receiving food and/or cash assistance gain and retain employment! We develop individualized plans based on thorough assessments of each participant's strengths and barriers, guiding them toward financial self-sufficiency.

With passion and commitment, we see our participants' self-esteem, confidence, and pride increase as they become contributing members of society.

If you are a talented, trustworthy, and caring individual, who resides in the state of Idaho we invite you to apply and make a meaningful impact with us!

The position work hours are from 8am - 5pm Mountain Time Zone.

This role will be a temporary contract lasting 2 to 3 months.

Essential Duties and Responsibilities:

- Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program.

- Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.

- Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.

- Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs.

- Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.

- Collaborate with team members to provide expertise and support in resolving participant issues effectively.

- Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities.

- Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication.

- Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly.

- Perform additional duties as directed by leadership to support program objectives.

Key Responsibilities:

- Provide documentation for customers to report employment.

- Complete timely updates, including maintaining case notes, in multiple systems for customer cases.

- Continuously motivate customers to keep moving toward their employment goals.

- Achieve weekly, monthly, and quarterly performance and quality goals.

- Stay abreast of policies and procedures.

- Develop an employment action plan (Work Plan) with customers, guiding them towards employment.

- Assess customers' needs and provide necessary support, such as bus passes, gas vouchers, and clothing vouchers.

- Review program requirements with customers.

- Link customers to employers and/or training/education providers to fulfill their Work Plan.

- Track customers' progress and participation in their assign...




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