Senior I2C Representative

About Johnson & Johnson

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.

Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at https://www.jnj.com/.

Johnson and Johnson is recruiting for Senior I2C Representative located in Prague, Czechia.

The main responsibilities will be:

• Convert Accounts Receivable to cash for countries in scope as per defined procedures

• Making outbound calls and responding to inbound calls promptly according to processes

• Researching and resolving disputes and deductions that would otherwise delay or prevent payment of accounts receivable

• Placing accounts on credit hold

• Releasing orders timely from credit hold within scope of authority

• Evaluating credit risk, making recommendations on credit limits according to the defined procedures, Work with credit reports and monitoring from credit agencies

• Performing other Account Receivable tasks on ad hoc basis

• Identify doubtful debt and take corrective actions when necessary

• Identify growth trends and propose potential uplifts

• Proactively suggest ideas to automate processes and improve execution of tasks

• Active involvement in identifying potential business improvements

• Analyze I2C process issues and process change requests and make recommendations

• Reconciliations of different types of accounts related to Invoice To Cash

• Cooperation with other department within the organization (Account To Report, Audit, Customer Service, Treasury...)

• Managing Direct Debit set up and Customer Refunds

• Follow up on unidentified and unapplied cash receipts as per defined procedures Qualifications - External

• At least 2 years of experience in a similar job in finance / accounting / customer service environment

• Independent worker, requiring only occasionally supervision

• Strong communication skills on the phone combined with customer and service orientation

• Experience in a similar job in finance / accounting / customer service environment

• Ability to solve difficult situations using own judgment and sense of initiative

• Eye for detail and Strong analytical skills

• Strong English (written and oral) & proficient in second European language (Italian, German or Spanish would be an advantage)

• Team player

This is what awaits YOU at J&J:

• An opportunity to be part of a global market leader.

• A dynamic and inspiring working environment.

• Many opportunities to work on challenging projects and assignments.

• An opportunity to participate in employee engagement activities on a voluntary basi...