Team Lead - Smart Client

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “ 

The Opportunity:

We are changing the way people buy and service cars one dealership at a time.

In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.

Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends.

Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

The Role:



* Participates in weekly interdepartmental meetings with the Director of US Operations to review project status, discuss issues and future needs.  



* Manages the assigned IT staff including planning, appointing, directing and evaluating work in this area.  



* Participates in interviews and provides recommendations for hiring staff to meet corporate requirements.  



* Performs annual evaluations for assigned IT staff. 

Project Management 


* Develops a proficiency in how the v10 software addresses the following to ensure installation process is optimized to minimize issues: 



* RDP connections 



* Printers and other peripherals 



* Payroll integration 



* Connections to multiple sites for larger dealership groups 



* Capitalizing on already established methods, develops a stream-lined process to install Smart Client. 



* Works with Director of US operations to identify strategic groups, geographic areas where customers are concentrated, and dealerships that are close to PBS office locations that can be targeted. 



* Works with the marketing department on a campaign to educate the customers about the migration 



* Also communicates with customers to schedule installs and address any concerns.  



* Works closely with internal teams such as IS Tech, Tech Services, DIT, and Development on progress and any technical challenges that need to be escalated.  



* Conduct internal pre-install and post install reviews, to identify any potential or new problems, and take the steps necessary to eliminate recurrence of those problems on future installs. 
 

Record Keeping & Misc.

Responsibilities 


* Build a dashboard and identify KPI’s that will show progress 



* Seeks to gain a better understanding of our products through continued training, review of manuals, etc. 



* Mentor and guide more junior technical resources. 



* Other work-related duties as assigned by management. 

Qualifications 



* Computer degree and 2+ years industry experience required.  



* Computer hardware, software and networking experience required, including MS Windows Server and Client operating systems, printers, and peripherals. 
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