Product Manager - Machine Learning & Intelligence Operations

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations.

Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

Machine Learning and Artificial Intelligence is dedicated to developing innovative solutions using AI, machine learning, and a design-thinking approach to significantly enhance both customer and employee experiences.

As a Product Manager in the Machine Learning and Artificial Intelligence (ML& AI) group, you will be an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle.

As a core leader, you will be responsible for acting as the voice of the customer and developing profitable products that provide customer value.

Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees.

As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions.

Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Job responsibilities



* Develops a product strategy and product vision that delivers value to customers.


* Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.


* Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.


* Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.


* Analyze contact volumes and customer journey/friction points across various channels to drive product feature prioritization.


* Lead agile product teams that include product managers, data scientists, machine learning engineers, and data analytics members.


* Manage existing product features and actively lead the research, definition, and development of new features to advance the product roadmap and performance.


* Partner with user research and business/operations teams to analyze and ideate customer experience, behavior, and improvement opportunities.


* Prioritize strat...