Teller II

Basic Qualifications

Education/Training: A high school diploma or equivalent.

Skill(s): Proficient reading, writing, and grammar skills; general math skills; proven verbal communication and interpersonal skills; superior customer service skills; detail-oriented with the ability to function in a fast-paced environment; proficient with internet user-level technology.

Experience: Minimum of one (1) year experience as a Teller is required.

In addition to the experience requirement, promotion from a Teller I to a Teller II is contingent upon the incumbents ability to effectively perform multiple tasks, duties, and jobs.

General Responsibilities

Responsible for accurately and efficiently processing a variety of customer transactions; keeps precise records of money and negotiable instruments involved in various transactions; develops and expands new and existing customer relationships by referring bank products and services; provides assistance and responds to customer questions and concerns; coordinating work within the branch, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information; providing guidance and on-the-job training to Teller I(s); assisting the department with administrative tasks to support branch operations.

Essential Duties

1.

Performs a variety of duties to support the accurate and efficient processing of customer transactions of which the following are illustrative:

a.

Provides excellent customer service, which includes the prompt acknowledgment of customers and maintaining a friendly and courteous disposition; ensures that customers are satisfied with all transaction requests.

b.

Receives checking and savings deposits; verifies cash and endorsements; receives proper identification for cash back and issues receipts of deposit; examines checks deposited and determines proper funds availability based on regulation requirements and completes hold notices; identifies counterfeit currency.

c.

Processes savings withdrawals; cashes checks; verifies endorsements, receives proper identification, and ensures validity.

d.

Accepts loan and other payments; verifies payment amounts, and issues receipts; issues Cashiers Checks and Money Orders; redeems U.S.

Savings Bonds; processes cash advances; processes night deposits and mail deposits.

e.

Answers basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.

Responds to questions from customers regarding retail bank products and services; receives and resolves routine customer issues; researches customer inquiries.

f.

Buys and sells currency from the vault as needed, ensures that teller drawer cash limits are not exceeded; counts and rolls loose coin.

g.

Ensures teller station is properly supplied.

h.

Closes accounts when requested; follows procedures for removing accounts fo...