Customer Relationship Manager - CMS & MOH

Johnson & Johnson MedTech is recruiting for a Surgery CMS & MOH Customer Relationship Manager - Kuwait to be located in Kuwait.

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.

Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at https://www.jnj.com/.
Aim of the job:

We are seeking a highly motivated and results-oriented Customer Relationship Manager to oversee and enhance our relationships with the Ministry of Health and Central Medical Stores.

This role will focus on driving sales, enhancing relationships and ensuring the implementation of the most innovative technological solutions.

The Customer Relationship Manager will collaborate closely with the sales team and report directly to the Business Manager while managing various stakeholders within the healthcare sector.
Key Responsibilities:

Strong track record of successfully managing distributors and achieving significant sales growth in diverse markets.


* Relationship Management: Develop and maintain strong relationships with key hospitals and groups to understand their needs, challenges, and goals.

Act as the primary point of contact and advocate for our Surgery solutions.


* Sales Strategy: Create and implement strategic plans that align with the organization's goals, focusing on driving sales growth and enhancing customer satisfaction.


* Collaboration: Work effectively with sales representatives and colleagues who share responsibility for key and strategic accounts, ensuring unified messaging and a cohesive approach to account management.


* Technology Implementation: Identify opportunities for innovative technology solutions that can enhance patient care and operational efficiencies within hospitals, facilitating the adoption of our Surgery products.


* Market Analysis: Stay informed of market trends, competitor activities, and industry advancements to strategically position our offerings and meet the evolving needs of customers.


* Performance Tracking: Monitor account performance metrics and sales forecasts; analyse results to adjust strategies as needed and report on progress to the Sales Manager.


* Contract Negotiation: Lead negotiations of contracts and agreements to ensure favourable terms and conditions for both the client and the organization.


* Tender Management: Oversee the tender submission process, including the preparation, coordination, and submission of documentation to ensure compliance with requirements and deadlines while enhancing the organization's competitive advantage.


* Cross-Functional Coordination: Collaborate with inter...