Full Time Sales Associate - Sydney Trust Boutique

Join the Hermès Adventure

Hermès is an independent house founded in 1837.

It has always nurtured a family spirit while keeping an open mind.

The house takes a committed and responsible approach, putting people at the heart of its model to create the highest quality objects.

Its designers, artisans and sellers come from different backgrounds and work together to build the Hermès dream, injecting their expertise and exacting standards into each stage of the process.

Driven by the desire to transmit, our teams also strive to reinvent themselves every day, with you.

So, saddle up and join the Hermès Adventure!

The Opportunity

The Hermès Sydney Trust Boutique focuses on providing extraordinary service to all clients.

This is a fantastic opportunity to join a dedicated team as a Sales Associate within the Hermès Maison and work collaboratively to support the client experience in a fast-paced, luxury environment.

Key Responsibilities

Client Experience:


* Provide exceptional client experience in line with the Sales & Service Ambassador guidelines and benchmarks to every client at Hermès.


* Develop and strengthen meaningful relationships with current and potential clients.


* Handle complex client experience concerns and issues.


* Facilitate sales and participate in up-selling, cross-selling and multiple selling for all product categories.

Métier Ambassadorship:


* Proactively sharing key information about the métier and its performance.


* Training and sharing on new product launches, particularly for new joiners.


* Sharing and being an expert on care and aftersales for assigned métier.

Boutique Operations:


* Assist in maintaining the store environment, image of the House and be involved in Boutique related activities.


* Demonstrate the ability to accurately navigate Hermès tools, systems and programs.


* Make decisions aligned with the Hermès operating standards and values in a collaborative manner, with the support of the Boutique leadership team.


* Develop a thorough knowledge of the operational controls, stock handling and inventory management systems to ensure smooth product flow.

About You

To be successful in this role you will demonstrate:


* Availability to work within a 7-day roster including weekends.


* A strong background in customer service and/or sales.

Experience in a luxury environment is advantageous.


* A team player attitude and the ability to embody the values of the Hermès Maison.


* Excellent relationship development skills with impeccable interpersonal and communication skills.


* Display a high standard of presentation and grooming.


* A passion for our creations and the craft and identity of our Maison with a comprehensive product knowledge in Hermès Métiers.


* A positive, proactive, efficient and client focused attitude.


* A strong sense of time management with the ability to multi-task, organise and prioritise.
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