IT Business Systems Analyst lll

ABOUT THE POSITION

The County of Riverside's Information Technology Department is seeking a proactive and experienced Business Analyst III with strong development skills, expertise in requirements gathering, and project management capabilities.

The ideal candidate will possess proven technical expertise in one or more of the following areas: ServiceNow Development/Administration, Drupal Development, AWS Web Services Development, or Laserfiche Development/Administration.

This role requires hands-on development work, rigorous requirements analysis, and successful management of IT projects from inception to completion.

The Business Analyst III will collaborate with stakeholders to gather, document, and analyze technical and business requirements, bridging the gap between technical teams and business users.

The candidate will lead development efforts, manage project scopes, and ensure timely delivery of quality solutions.

Proficiency in tools like Wrike, MS Project, ServiceNow PPM, and Power BI is essential.

Strong communication, organizational, and problem-solving skills are critical for success in this fast-paced and dynamic role.

Preferred Technical Skills:


* ServiceNow Developer/Administrator: Expertise in scripting, workflow automation, and modules like ITSM, ITOM, ITBM, and CSM.

Familiarity with the Glide API is a plus.


* Drupal Developer: Proficiency in CMS development, module customization, and theme development using Twig, HTML, CSS, JavaScript, and PHP.


* AWS Web Services Developer: Experience with AWS tools like Lambda, EC2, S3, and API Gateway to build scalable cloud solutions.


* Laserfiche Developer/Administrator: Skills in configuring and managing Laserfiche systems, workflows, and integrations, including Forms, Workflow, and Quick Fields.

Candidates must possess a bachelor's degree preferably in Information Services, Business, Management, or a related field.

Equivalent experience may substitute for the educational requirement (30 semester or 45 quarter units equal to one year of full-time experience).

A minimum of four years of journey-level IT business systems experience, including at least one year in a lead or technically advanced capacity, is required.

Additionally, candidates with at least two years of experience with Laserfiche, ServiceNow, or Drupal, two years of project management experience, and one year of experience building reports and dashboards using Power BI are highly encouraged to apply.

Meet the Team!

The Riverside County Information Technology (RCIT) department provides information technology services to County departments and agencies and is entrusted with managing and safeguarding the County's enterprise and mission-critical solutions and infrastructure.

RCIT is committed to cultivating a collaborative and inclusive culture that fosters best of breed solutions with a focus on problem-solving to deliver quality products and services to our customers.

EXAMPLES OF ESSENTIAL DUTIES

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