Learning and Knowledge - Team Member Success Specialist - Remote

Working together with the Learning and Knowledge Management (LKM) and People Services (PS) Teams, the Team Member Success Specialist (TMSS) will provide support for team members throughout all phases of the employment lifecycle, including Onboarding, Skill Building, Professional Development, and Career Pathing.

Providing a high tech and high touch approach, this role will be integral in supporting the success of team members no matter where they are in their professional journey.

The TMSS will ensure new team members are registered into the appropriate systems, online training courses, and instructor-led workshops, and will work with hiring managers to co-create a 90-Day Onboarding Roadmap for each new team member.

The TMSS will oversee the compliance training program, assigning appropriate compliance training based on team member role as identified on the Compliance Training Calendar during the Onboarding Process and during the Compliance Training semester.

Serving as a liaison to the CQA Team and business unit leaders, the TMSS will provide periodic and on-demand compliance training progress reports to ensure timely completion of assigned content.

Working with the LKM and PS teams, the TMSS will assist with the creation and administration of current and future organizational talent development programs including: (a) online skills profiles, (b) online skill development training, (c) external educational resources, (d) certifications and designations, (e) mentoring program, (f) job shadowing and immersion programs, (g) leadership development programs, and (h) career pathways.

The TMSS will serve as a system administrator for the Learning Management System, Virtual Instructor Led Training Platform, and the Team Member Recognition Platform.

As part of the continuous improvement process, the TMSS will be responsible to create and execute surveys to gather relevant feedback measuring the impact and team member sentiment of Onboarding and Professional Development activities, sharing the results with the LKM and PS teams as appropriate.

Responsibilities: 


* Register new team members into appropriate systems, online training courses, and instructor led workshops.


* Co-create 90-Day Onboarding Roadmap for each new team member.


* Oversee compliance training program, registering learners for appropriate courses and providing periodic and on demand progress reports as requested.


* Assist with the creation and administration of current and future organizational talent development programs.


* Serve as a system administrator for LMS, VILT, and Team Member Recognition platforms as needed.


* Partner with BU owners to ensure successful new hire onboarding.

Main liaison between team members and Learning and Knowledge team.


* Create and execute feedback and impact surveys, sharing the results with LKM and PS teams as appropriate.


* Represents the Credit Union in a positive and professional manner.


* Maintains ...