Vice President - Client Operations

JPMorgan Chase's Investment Middle Office (IMOS) acts as the Middle Office for our clients across a range of products, including but not limited to Listed Securities, Cash, ETDs, OTCs, Repos, Bank Loans and CFDs.

IMOS deals with all stages of the lifecycle for each product from broker matching, management of the client's custodial network, lifecycle events including corporate events, ensuring timely settlement of trades and cash, management of claims and overdrafts, client / regulatory reporting, and input into the production of our Investment Book of Record delivery (IBOR).

As a Vice President within the IMOS Client Global Operations team, you will play a pivotal role in leading efforts to implement our new strategic Middle Office Infrastructure.

You will work closely with clients, project teams, and technology partners to ensure a seamless rollout and provide exceptional support to our clients.

Your primary responsibility will be to manage the Client Operations team, ensuring premier service delivery and the accurate, timely delivery of the IMOS service to our end clients.

Additionally, you will act as a liaison with clients and associated financial organizations to resolve any issues to the client's satisfaction.

Job Responsibilities


* Play a lead role within the Global Client Operations team and act as a client-facing point of escalation, including overseeing our processing teams to ensure any issues requiring client attention are quickly resolved and working with the teams to ensure high levels of straight-through processing.


* Establish dashboards and metrics to demonstrate progress and high quality of support to clients and senior management with clear and consistent statistics and commentary.


* Oversee large components of the daily operational activities essential to premier service delivery, including day-to-day management oversight of the team, work allocation, capacity management, and talent management as required.


* Build solid relationships with Client teams, including Front Office, Performance & Risk, and Compliance teams, and attend and participate in forums hosted and run by third parties.


* Work with management of the client operations team to achieve 100% timeliness and accuracy and seamless integration in a 'follow the sun' model, developing client relationships to understand their fund structure, trading behaviors, and strategies.


* Partner with Relationship Management and help lead client service and due diligence meetings.


* Collaborate cross-functionally with technology, service, product, and other operations teams to manage the entire service delivery.


* Liaise with external third parties daily, including brokers, custodians, transfer agents, and vendors, while monitoring market changes and developments.


* Utilize experience with reconciliations and transaction lifecycle management.


* Drive projects designed to enhance and improve existing processes and systems, and pa...