Training and Education Lead, Lip Lab - Boston Seaport

Job Description

Position: Training and Education Lead, Lip Lab

Status: Full Time

Reports To: Store Manager

Lip Lab is about more than just lipstick! At Lip Lab, we're all about establishing an environment that encourages fun, self-expression and creativity for both our guests and team members.

We are passionate about exceptional service and consider ourselves masters of our craft, creating high quality, custom products that are truly unique to every guest - from the color, to the flavor, even the name! If you enjoy putting smiles on the faces of others, being creative and helping others to express themselves and reach their fullest potential, then this is the job for you!

The salary range for this position is $19.00 - $21.00 per hour PLUS TIPS based upon store location.

Offered salary is dependent upon experience and location.

Qualified candidates may be eligible for a $300 sign-on bonus after 60 days of employment as part of their offer.

The Role:

As the Training and Education Lead, you will be responsible for providing best-in-class onboarding and ongoing training for a team of Colour Experts.

You will not only be assisting with the daily operations of the store but will also help in maintaining a fun, positive and inclusive atmosphere that guests and employees will all want to be a part of.

If you have a passion for color, leadership, teamwork and providing unique guest experiences then keep reading!

What we are looking for:



* Strong background in guest services, multi-tasking, and delegation (minimum of 2 years' experience is required)


* Someone who leads by example with a can-do attitude and always goes above and beyond.


* Proficiency with POS Systems, Excel, MS Word, Outlook, and Power Point.


* Experience in onboarding and training


* An ability to identify opportunities within team - coach, and work alongside Management to execute any training or follow up required.


* Comfortable in a fast paced, high-volume environment


* Physically able to meet the demands of the job including the ability to stand for prolonged periods of time, lift to 30 lbs., including the ability to kneel and squat.

What you will do:



* Providing a unique and entertaining guest experience from beginning to end, confirming reservations, welcoming guests, completing reservations and hosting parties.


* Working closely with Store Manager to ensure teams are delivering top service and goals are achieved, and act as Manager on Duty as required


* Create a strong, positive, and energetic environment for team through positive feedback/reinforcement and coaching of Lip Lab values and standards.


* Leverage company tools to onboard new color experts in guest experience, color theory, and service expectations.


* Provide ongoing training for individuals, new products, and new processes that drive best-in-class guest experience and results.


* Monitor daily, weekly, monthly target and KPI performance to coac...