Knowledge and Content Manager

Your Job

Koch Engineered Solutions (KES) is seeking a Knowledge and Content Manager.

As the Knowledge and Content Manager you will work directly with the Knowledge Management Lead to develop and maintain a robust set of knowledge management resources to support the effective application of business processes and utilization of ERP and Edge Applications.

You will play a pivotal role in managing knowledge and fostering learning across the organization.

Partnering with key organization capabilities, your primary objective will be to provide tactical support to ensure the availability of accurate and up-to-date reference material, procedures, and best practices across the organization.

Our Team

The KES Equipment Technology & Services (ET&S) Business Process Excellence (BPX) team is responsible for actively leading ERP-related projects globally in partnership with KES IT leaders to ensure the Value Bets for those projects are achieved or exceeded.

This role on the ET&S BPX team is highly cross functional in nature requiring global collaboration with multiple departments including, but not limited to: IT, Commercial, Project Management, Engineering, Manufacturing, Supply Chain, and Finance.

What You Will Do



* Content Creation: Create and curate content such as user guides, manuals, training materials, and best practices documentation to support E1 users at all levels.


* Knowledge Capture: Collaborate with Super Users, system administrators, and end-users to capture and catalog E1-related knowledge and insights.


* Content Organization: Organize and categorize knowledge assets within the E1 knowledge management system to facilitate easy access and retrieval by users.


* Training and Support: Develop and deliver training programs and support resources to educate users on E1 functionality, processes, and workflows.


* Change Management: Support organizational change initiatives related to E1 system updates, upgrades, or enhancements by providing relevant knowledge and resources to users.


* Communication: Serve as a key liaison between regional teams and the global super user network, communicating updates, progress, and challenges related to knowledge management initiatives.

Who You Are (Basic Qualifications)



* Proven experience in knowledge management, learning and development, or a similar role within a global organization.


* Strong understanding of learning methodologies, adult learning principles, and knowledge sharing technologies.


* Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders at all levels.


* Analytical mindset with the ability to gather and interpret data to drive informed decision-making.


* Detail-oriented with strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

What Will Put You Ahead



* ET&S product portfolio knowledge.


* Experience ...