SFHOT Case Manager Level 1

The San Francisco Homeless Outreach Team (SFHOT) works collaboratively in small teams to engage and stabilize individuals experiencing homelessness, to help establish treatment, and to find permanent housing.

A Case Management Level 1 is an entry level position on the case management team.

A Case Management Level 1 manages their caseload, as well as supports the functions of HOT as a whole.

The work schedule is Monday-Friday, business hours.

Exact schedule is set by program management.

ESSENTIAL FUNCTIONS


* Maintain a minimum caseload of 15-20 clients that present with complex medical
and/or behavioral issues, develop service plans, initiate referrals and linkages,
and stabilize into permanent housing.

Develop engagement strategies and
interventions.


* Conduct outreach by assignment throughout the City and outlying neighborhoods
to people experiencing homelessness.


* Engage individuals and assess needs (eg, medical, mental health, substance
use, shelter, food access, benefits, and other issues).

Follow up with clients to
support linkage, as needed.


* Perform wellness checks, assess risk, provide support, and referrals for needed
services.

This may include crisis intervention, engaging emergency medical or
mental health systems, or mandated reporting.


* Advocate and collaborate with service providers to facilitate access to care with
the goal of stabilization.


* Respond to requests from city agencies (the Mayor’s Office, Board of
Supervisors, SFPD, SFFD, HSH), merchants, community groups, and citizens to
help individuals found at-risk in places not meant for human habitation.


* Work collaboratively as part of a dynamic and diverse team, which includes clear
communication, flexibility, and humility.


* Work in close collaboration with the DPH Street Medicine Team to link people
experiencing homelessness linking to primary care.


* Maintain professional and positive relationships with other service providers, community groups, and the neighborhood.


* Engage and participate in clinical supervision, both group and individual, to discuss client care, service delivery, and clinical and professional development.


* Use assigned communication devices to appropriately and professionally communicate with team members and other service providers.


* Use web-based technologies to look up information and collateral data relevant to service delivery.


* Maintain timely and accurate documentation according to program requirements.

Use company provided vehicles in an appropriate and professional manner.

Maintain a clean driving record.


* Adhere to the Code of Conduct as well as established policies and procedures.


* Attend all mandatory trainings and meetings.


* Other duties as assigned.

MINIMUM QUALIFICATIONS

TARGET EXPERIENCE: Direct experience working in a professional, volunteer, or other...