CDC Info Correspondence Generalist (Limited Service, Remote)

Description & Requirements

Correspondence Specialist researches and prepares written responses following CDC procedures and guidelines utilizing scripts.

Highly desirable to have prior experience in health communication, or health education, or medical background.

Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.

- Research and prepare written responses following CDC procedures and guidelines utilizing scripts.

- Ability to effectively work within established contractual turnaround times

- Draft Email responses using approved content

- Respond to requests from physicians, health care facilities, and the public about the treatment and management of individuals potentially exposed to hazardous substances

- Maintain awareness of current developments in the field of public health

- Use initiative and judgment in applying pertinent guidelines or in the development of new policy

- Appropriately escalate email to Level 3 as necessary

- Review and prepare outgoing responses and as necessary

- Assist management in the direction of the multi-functional activities of the department, meeting internal and contractual commitments, assuring quality of process and direction of resources

- May be required to work off-shift (nights, weekends, and holidays) as necessary

Minimum Requirements

- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.

- High School Diploma with 1-3 years of related experience.

May have training or education in area of specialization

- Prior experience in health communication, health education and/or medical background preferred

- Minimum 6 months Editing experience

- Proven written communication skills

- Proven oral communication skills

- Competency in using desktop and database systems to retrieve accurate information

- Understanding of public health issues, CDC health partners and/or public health mission

customer service experience

- Excellent organizational skills

- Work in a team environment

- Attention to detail

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.

We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.

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