Sr. Product Associate - Branch Operations Teller

Job Profile:

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Branch Operations - Teller Modernization , you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities


* Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery


* Considers and plans for upstream and downstream implications of new product features on the overall product experience


* Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers


* Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle


* Writes the requirements, epics, and user stories to support product development

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent expertise in product management or a relevant domain area


* Proficient knowledge of the product development life cycle


* Experience in product life cycle activities including discovery and requirements definition


* Developing knowledge of data analytics and data literacy


* Intermediate experience in Banking Operations


* Excellent numerical, analytical, and strategic problem-solving skills


* Intermediate to expert level knowledge of JIRA and confluence tools, with ability to build dashboards and pull data for analysis

Preferred qualifications, capabilities, and skills


* Developed knowledge of the product development life cycle


* Experience working with multi-level management and complex organizations


* Full understanding of software development lifecycle best practices

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentiv...