Payroll and HR Service Agent

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Job Summary: We are seeking a dedicated Payroll and HR Service Agent to support the delivery of end-to-end payroll services across the US, UK, and Canada, while also providing top-tier HR service across multiple countries.

This role involves collaboration with key stakeholders to ensure accurate payroll processing and effective resolution of HR inquiries.

Key Responsibilities:

Payroll Responsibilities:


* Execute daily tasks such as data entry, corrections, mass uploads, and payroll reversals/reissues in collaboration with Central Payroll Team.


* Ensure compliance with SOX controls and local regulations.


* Review, analyze, and reconcile payroll-related data according to established timelines and procedures.


* Verify timekeeping records and address discrepancies with managers and employees.


* Calculate and run on-cycle and off-cycle payrolls, including retroactive salary adjustments.


* Prepare benefits-related reports for vendor uploads and ensure timely resolution of employee inquiries.


* Maintain accurate payroll records and documentation for GL posting, including statutory and benefits information.


* Audit and validate payroll transactions for accuracy and compliance.


* Develop ad-hoc financial and operational reports as requested by Finance and HR.

HR Service Responsibilities:


* Serve as the first line of support for HR-related inquiries from employees, managers, and HR partners.


* Handle administrative queries professionally and courteously across all communication channels (email, phone, chat).


* Ensure services are delivered within defined SLAs/KPIs and drive continuous improvement in operations.


* Escalate issues as necessary and collaborate with various HR teams to resolve them.


* Proactively recommend improvements to enhance the overall employee experience.


* Maintain confidentiality and handle sensitive information with trust and credibility.

Qualifications:


* Education: Bachelor’s Degree in HR, Finance, IT, or related field.


* Experience: 1-2 years in pay...