Fraud Associate

Are you a natural leader who excels at collaborating with others to achieve business goals? Do you thrive in a fast-paced, ever-changing environment and prioritize doing what's right for clients and colleagues, inspiring others to follow your lead? If so, join our dynamic team and make a meaningful impact by crafting compelling narratives that enhance client experiences and foster enduring relationships with both colleagues and clients.

As a Fraud Associate with JPMorgan Chase, you will be a part of the Fraud Prevention Operations Leadership Group including Specialists who are responsible for engaging with our customers to confirm validity of Commercial , Prepaid Card spend.

In this role, you will support client escalations related to spending interruptions and addressing fraud claims that impact program performance by offering appropriate solutions.

You will be responsible for achieving key service metrics, managing improvement initiatives, and ensuring compliance with risk and control guidelines, which requires high-level decision-making.

Deliverables must be processed within agreed time frames and meet legal and compliance requirements, while you demonstrate exceptional leadership to engage employees, clients, and stakeholders for optimal performance.

Typical tasks include creating presentations on Fraud Prevention Best Practices, analyzing performance analytics, educating teams on fraud trends, and presenting to clients.

Job responsibilities


* Execute on business initiatives by creating and maintaining open communication with clients, peers, leadership team and cross/other lines of business.


* Develop and deliver executive and external reporting and other communications.


* Enhance department and business performance by evaluating and applying documented policies, critical partnerships, and expanded authority.


* Identify and own end-to-end process improvement opportunities, which may include recommending solution(s), developing and maintaining training content, implementing changes, managing process/policy changes, and partnering with the change management leadership team as necessary.


* Resolve escalations, internal and external Client.


* Adhere to operating policies and procedures, and legal and compliance regulations.


* Manage team performance to achieve key metrics and sustained results by utilizing performance management tools to proactively monitor, coach, and develop employees.


* Analyze reports and communicate insights to internal parties and clients.


* Maintain professionalism and adaptability in client-facing environments by understanding the dynamics and effectively working through others.


* Thrive in a fast-paced work environment by efficiently managing multiple tasks and prioritizing workload.

Required qualifications, capabilities, and skills


* Three or more years of experience in customer service, fraud, or the relevant function being managed.


* High School Diploma...