Vice President, Fraud Protection Services Product Manager - Banking Payments

The Small Business Banking Digital Payments product team plays an integral part of the team that innovates Fraud Protection offerings and leads the end-to-end product life cycle.

As a Vice President, Fraud Protection Services Product Manager within Banking Payments, you are responsible for acting as the voice of the customer, overseeing product controls, managing incidents, and ensuring operational efficiency.

Utilizing your deep understanding of stability and resiliency, you help guide the successful launch of new products, drive the change management for existing offerings, modernize platforms, and gather crucial customer/stakeholder feedback while collaborating closely with cross-functional teams to exceed customer expectations.

In addition to the opportunity to drive value, you'll join a team that launches industry-first payment products for Small Businesses and, respects values, and promotes diversity & inclusion.

Job responsibilities


* Operate as the primary interface between business, tech, ops, risk, legal, and compliance to drive fraud protection services to internal stakeholders and customers


* Make decisions in digital strategy for product/functionality/experience areas requiring a solid understanding of the business, policies, procedures and/or compliance requirements


* Play the role of the primary advocate and owns the Voice of the Customer (VoC) for best-in-class product experience


* Act as a key participant in large-scale planning, defining the product roadmap based on business outcomes


* Build the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability


* Collaborate and consult strategically with peers, colleagues and mid-level to senior managers to resolve issues, achieve execution goals and gain and share customer experience impacts and platform pain points


* Define control & monitor framework for products in scope and oversees audit preparations


* Manage escalations & risks, identify emerging issues, and collaborate with different teams to identify optimal solutions for the holistic payment experience


* Establish and maintain relationships with the key business and technology stakeholders on product capabilities and priorities

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise in product management or a relevant domain area


* Thorough understanding of digital payments, fraud prevention offerings and small business needs


* Advanced knowledge of the product development life cycle, design, and data analytics


* Proven ability to lead product life cycle activities, including discovery, ideation, strategic development, requirements definition, and value management


* Experience with control design and evaluation concepts, risk assessment processes, key risk indicators and the ability to assess the relevance of internal and external standards an...