ServiceNow Administrator

Job Description:

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most.

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

What you will do to contribute to the company's success

Platform Administration:


* Manage day-to-day operations of the ServiceNow platform, including user management, access control, and performance monitoring.


* Perform routine system upgrades, patches, and maintenance to ensure optimal functionality.

Configuration & Customization:


* Configure and customize workflows, business rules, UI policies, and scripts based on business requirements.


* Create and manage forms, fields, and reports to support various departments.

Incident & Change Management:


* Troubleshoot and resolve ServiceNow issues, minimizing downtime and ensuring seamless functionality.


* Implement change management processes to test and deploy updates without disrupting business operations.

Collaboration & Stakeholder Support:


* Work closely with cross-functional teams to gather requirements and deliver solutions aligned with organizational goals.


* Provide training and support to end users to maximize adoption and effective use of the platform.

Continuous Improvement:


* Identify opportunities for automation and process enhancements using ServiceNow capabilities.


* Stay up-to-date with new ServiceNow features and best practices to recommend and implement system enhancements.

Documentation & Reporting:


* Develop and maintain detailed documentation, including process workflows, configuration changes, and user guides.


* Generate dashboards and reports to provide insights into system usage, performance, and compliance.

Qualifications


* Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).


* 2-5 years of experience as a ServiceNow Administrator or in a similar role.


* Experience with IT Service Management (ITSM), IT Operations Management (ITOM), or related modules.


* Proficiency in ServiceNow development tools, including JavaScript, HTML, and CSS.


* Strong understanding of ServiceNow platform architecture, capabilities, and best practices.


* Experience with API integrations and third-party tool configurations is a plus.


* ServiceNow Certified System Administrator (CSA) preferred.

Core Competencies


* Problem Solver: Adept at diagnosing and resolving technical issues within the platform.


* Troubleshooting: Analytical mindset to identify inefficiencies and implement effective solutions.


* Communication: Clear and concise verbal and written communication, tailored to both technical and non-technical audiences; ability to translate business requirements into actionable system configuration...