Assistant Branch Manager-Ops - Dallas, Metro - Dallas, TX

You are obsessed with helping our customers, taking care of our employees, have a strong commitment to diversity and inclusion by building relationships and delivering an extraordinary customer experience.

You are passionate about people, helping to improve the lives of our customers through financial solutions, education, and advice.

As an Assistant Branch Manager in Branch Banking, you will work hand-in hand with the Branch Manager to oversee the general management of the branch.

You will have responsibility for operations ensuring satisfactory audit ratings, managing critical operational metrics to minimize risks and losses, maintaining high standards for security and account opening activities, ensuring the entire branch staff is trained and follows policies and procedures, and operating within the guidelines of Chase's Code of Conduct.

Job responsibilities



* Directly supervises and coaches Associate Bankers to accurately handle paying and receiving transactions, delivers a great customer experience, and sends referrals to platform Bankers


* Schedules the operations staff based on customer traffic and branch hours and assists with transactions during peak volume periods


* Collaborates with the Branch Manager to improve branch performance, including Branch Profit & Loss, Service Scores, Product Value Credits (PVCs), and Sales Production/Volume


* Partners with the Branch Manager to regularly communicate branch performance and priorities with the branch team


* Supports the Branch Manager in hiring and staffing for all branch roles


* Assists with account opening and customer interactions during peak periods


* Oversees the entire branch staff in the absence of the Branch Manager

Required qualifications, capabilities, and skills



* 2+ years of experience in retail banking with 1+ year branch Associate Banker (Teller) experience


* 2+ years of management experience


* Extensive experience with customer contact and providing excellent customer service


* Strong working knowledge of branch operations with demonstrated proficiency in operations and transaction accuracy


* Strong probing, communication, analytical, problem solving, and decision-making skills to effectively uncover and resolve complex customer and employee issues


* Ability to work all branch hours, including Saturday, and some evenings


* High school degree, GED, or foreign equivalent

Preferred qualifications, capabilities, and skills



* College degree


* Demonstrated ability to perform and coach sales interactions


* Demonstrated leadership skills and regularly goes above and beyond to assist others

Training requirement



* Successful completion of the Assistant Branch Manager training program is a pre-requisite to be considered active in the Assistant Branch Manager role

Dodd Frank and Safe Act

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan O...