Mixed Methods UX Researcher - Sr. Associate

Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting-edge research, influencing product design and functionality.

As a Senior UX Researcher within the Global Banking team, you will employ the Design Thinking methodology to cultivate a deep understanding of our product users.

Collaborating closely with both local and international multidisciplinary teams, you will be responsible for delivering top-tier, comprehensive research deliverables in a dynamic, fast-paced setting.

Your role will also involve supporting the creation of premier digital products and services.

Job responsibilities


* Plan and execute UX research tasks to align with our product timelines


* Advocate for user needs while understanding their connections to our business goals and desired outcomes


* Create compelling, multimedia visualizations to highlight insights that provide recommendations, inspire and direct design, and help shape product roadmaps


* Collaborate with multidisciplinary teams of researchers, product and content designers, product managers, subject matter experts, and engineers


* Organize and document research processes, operations, and outputs to share with other teams


* Conduct statistical analyses of behavioral/background/meta data


* Share knowledge with, educate, and influence stakeholders about UX research processes and best practices to optimize our operations and elevate our organization


* Build research surveys, analyze data, and develop reports and presentations designed to translate complex findings for varied audiences

Required qualifications, capabilities, and skills


* Bachelor's degree or higher in Interaction Design, User Experience (UX) Design, Service Design, Visual Design, Human-Computer Interaction (HCI), a social science, or related fields


* 3+ years of work experience in the UX research field, with at least some experience working on large and complex products


* Samples of work demonstrating relevant experience (an online research portfolio or work sample links in résumé), especially on strategic UX research projects


* Experience in planning and conducting different types of research including foundational, generative, and evaluative research at multiple points in the product development lifecycle


* Deep understanding of the Design Thinking methodology


* Formal training in running higher-level statistical analyses; experience using R


* Excellent verbal and written communication skills


* Ability to communicate and document research findings through artifacts and presentations


* Familiarity with UX research tools (UserTesting, Dscout, etc.)

Preferred qualifications, capabilities, and skills


* Experience in planning and facilitating Design Thinking workshops


* Familiarity with the financial domain


* Familiarity with UX design tools such as Figma and the Adobe suite


* Familiarity with...