VP Client Success

Vice President of Client Success - Remote

Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a Vice President of Client Success to join our Wisetail team.

Wisetail, an Intertek company, is a market-leading Learning Management System (LMS) provider that helps organizations engage, grow, and empower their workforces.

We partner with over 450+ of the world's most innovative brands to deliver tailored solutions that improve performance and align learning initiatives with business goals.

At Wisetail, we are passionate about helping organizations thrive through learning.

Learn more at www.wisetail.com.

What are we looking for?
As the Vice President of Client Success with Wisetail, you will lead our client-facing teams to drive customer satisfaction, retention, and growth.

You will develop and execute strategies that ensure customers maximize the value of our LMS solutions while fostering long-term partnerships.

We seek to create devoted fans amongst our community.

Your leadership will be instrumental in building a scalable client success department, shaping customer-centric processes, and driving measurable outcomes that align with business objectives.

You will inspire teams to deliver exceptional service while continuously innovating to meet evolving customer needs.

What you'll do:


* Lead to our Client Experience vision of Creating Devoted Fans.

Use this vision and strategy to align the Client Success department with organizational goals.


* Lead and scale a high-performing Client Success team, including account management, implementation, and support functions.


* Drive customer success and retention through proactive engagement and measurable value delivery.

Understand client goals and help with product and services positioning to support achieving goals.


* Lead with a growth driven mindset.

Create this culture among your team.

Seek out opportunities to solidify partnership, expand offerings, and help clients achieve their operational goals.


* Influence future lifetime value through higher product adoption, customer satisfaction and overall client health scores


* Develop metrics and KPIs to assess client success and team performance, driving continuous improvement.


* Build and refine scalable processes to support customer onboarding, adoption, and renewals.


* Collaborate cross-functionally with Sales, Product, Finance and Marketing teams to enhance the customer journey.


* Act as a trusted advisor to key clients, addressing escalations and identifying opportunities for growth.


* Partner with Product and Engineering teams to provide customer insights and influence product development.


* Manage departmental budgets and ensure financial accountability.


* Represent the voice of the customer at the executive level, advocating for their needs and successes.


* Stay current on industry trends and bes...