Warranty/Parts Advisor

Parts Operations Specialist and Warranty Advisor operates and manages all functions of the National Workshops Parts Department/Area.

As well as additionally serve as the Service Advisor who is responsible for opening repair orders, managing estimates.

reviewing and completing invoicing for repair orders; mostly warranty claims.

This includes preparing, recording, reconciling claims and submitting them to the appropriate party.

Key Responsibilities:


* Retrieves (pulls) purchased parts from inventory or if the requested parts are not in inventory determines availability, prepare parts requisition, and submit order as required.


* Keeps accurate records of special-order parts.


* Accurately price parts and accessories.


* Establishes individual parts inventory levels and balances them for maximum turnover.


* Set up orders for daily shipment, delivery, or pick-up.


* Verify "will call" and "back-order" files weekly and return to vendors, or stock those items not required.


* Receives and ships parts in accordance with company policies; hazmat and/or dangerous goods certifications.


* Ensures all parts entering and exiting the Parts Department are accounted for and processed in accordance with company policies.


* Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock.


* Ensures that all parts are properly tagged so that the dealership recovers full credit from Warranty Parts Returns.


* Follows up on customer concerns and complaints promptly (inter-departmental orders)


* Completes all documents, forms and reports in accordance with company policy.


* Process all claims within 48 hours of RO close date.


* Manage and resolve all claim corrections and chargebacks.


* Review every repair order written for proper completion, accuracy and legibility according to the policies and procedures.


* Flag the technicians for the hours earned on the service they performed.


* Provide a weekly report to the workshop supervisor regarding claim status.


* Report any fraudulent manipulation of warranty claims and ensure vehicle is flagged in Warranty systems.


* Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs.


* Assist service consultants in closing all open warranty RO's.


* Review and manage all aging schedules and reports.


* Attend warranty training courses as needed.


* Determining vehicle needs based on customer information, a vehicle walk-around and a technician's multi-point inspection.


* Producing repair orders for customers with full transparency including cost and time estimates


* Communicating frequently with Technicians and Parts Associates to ensure timely completion of work.


* Gaining superior product knowledge to effectively help customers with service main...