BMW Genius Specialist

The BMW Genius Specialist is responsible for answering any vehicle related questions regarding BMW vehicles from existing and prospect customers, the BMW Dealer network (with specific support to their Genius staff), and internal stakeholders.

This role also handles complaints for BMW Vehicles.

Responsibilities:


* Answer vehicle related inquiries and concerns (received via telephone, e-mail, social media platforms or written correspondence) regarding BMW products, parts, capabilities, technology and others.


* Assist existing and prospective customers with inquiries.

Inquiry topics include BMW's innovations, ordering and package options, features and mobile applications.


* Troubleshoot customer's vehicle technology.


* Provide support to the BMW dealer network and external partners with complex customer issues and escalate cases and trends when necessary.


* Handle and escalate issues for BMWi and iPerformance vehicles.


* Identify and communicate critical pre-litigation cases and trends such as buyback requests, discrimination/harassment claims, social media and lemon law/legal demands to appropriate parties.


* Identify and escalate high risk product liability claims alleged to have resulted from defects or malfunctions in BMW Group products.

Requirements:


* 1+ years of experience working at BMW Financial Services or with BMW Products (i.e.

dealership experience)


* 6-12 months experience in Customer Service, Customer Relations Experience, or similar area (preferred)

Join the BMW Financial Services team and enjoy a high-performance Total Rewards package that may include:


* Medical, Dental, and Vision insurance


* All with options for $0 Employee contribution


* 401(k) with Company match


* Retirement Income Account (RIA)


* Employee vehicle program


* Bonus eligibility


* Paid Parental Leave of up to 6 weeks


* Paid Time Off in addition to Company paid holidays where eligible


* Hybrid work environment


* Voluntary Benefits to fit your needs

The pay range for this role is: $50,300.00 - $83,000.00.

The selected candidate's education, skills, experience, and location will be used to determine the final salary offer.

All pay ranges are based on a full-time work schedule.

This statement is in accordance with state and local pay disclosure requirements.

Even more so than the generous compensation and benefits, the culture and values of BMW Financial Services make it the ultimate working environment.

These values are Responsibility, Appreciation, Transparency, Trust, and Openness.

We allow these values to guide the way we conduct ourselves and our business.

At BMW, we are driven by diversity, equity, and inclusion.

We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.