Health Center Sr. Co-Manager Float

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Float Health Center Sr.

Co-Manager in Orange County, CA.

The Health Center Senior Co-Manager, in partnership with the Clinical Site Supervisor, assumes overall responsibility for the center’s operations.

The Senior Co-Manager will be primarily responsible for monitoring patient flow.

The Senior Co-Manager will monitor patient satisfaction and address patient concerns as they arise.

Will coordinate with the health center staff to ensure outstanding customer service and efficiency in clinical service delivery to all patients.

Oversee and monitor quality standards and compliance, ensuring Medi-Cal, FPACT, PPFA, CLIA, and OSHA standards are adhered to.

The Senior Co-Manager will also direct the delivery of the full range of the reproductive health care services and primary care services offered at PPOSBC.

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family.

We are proud to offer a range of plans that help protect you in the case of illness or injury including:


* A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability. 


* Benefits coverage starts after one full month of employment!


* Generous vacation, sick, and holiday benefits!


* Generous 401(k) matching contributions and more!


* To view our detailed benefits guide, please visit our career site at www.pposbccareers.org

Responsibilities

Essential Functions: Essential functions encompass the required tasks, duties, and responsibilities performed as part of the job and the reason the job exists.


* Act as a “Flow Facilitator” and continually monitor schedules to improve patient wait times and customer service.


* Hold staff accountable to specific measurable customer service standards (e.g., through annual performance monitoring and implementing corrective action plans when customer service expectations are not being met).


* Will ensure appropriate health center coverage with management in conjunction with the Health Center Co-Manager and Operation Manager.


* Communicate any changes, new processes, and weekly updates information in a daily morning huddle.

Notes must be completed daily and sent to all health center staff.


* Complete monthly one-on-one reports with Medical Assistants to discuss performance and review monthly audit results.


* Lead health center efforts to achieve established volume and wait times goals.


* Review and manage discrepancies with documentation and billing as they negatively impact health center reimbursements for services rendered.


* Responsible for management and non-direct patient care-related services in the health center.

Oversee a full range of services, including but not limited to reproduct...