Front Desk/ Customer Relations Administrator

Classification

Non-Exempt

We are Alsco Uniforms.

We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry.

Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries.

It’s our job every day to make every aspect of the customer experience better.

Whatever our customers need, Alsco Uniforms finds the answers that work for them.

     

Our employees are the heart and soul of Alsco Uniforms.

As a result, we have a long history of strong financial performance, continuous improvement, and customer service.

We’re seeking driven professionals with ambition to grow within our company.

We’d love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.

Join our team and build your career with Alsco Uniforms!                        

Job Summary

The Front Desk/Customer Relations Administrator is the first point of contact at Alsco.  This position provides exceptional service by receiving customer inquiries via phone and email.  The Front Desk/Customer Relations Administrator will direct the customer to the appropriate department or location.

 This position is located in Salt Lake City, UT and reports to the Corporate Secretary. 

Compensation: $17-$19 per hour

Our full-time employees enjoy:

·       Medical, Dental, Vision, FHSA/HSA

·       Life Insurance, Disability Insurance

·       401(k) Plan with Company Match

·       Paid Time Off, Sick Time, Paid Holidays

·       Free VASA Fitness Membership and On-site Fitness Facility

·       Free Wellness Coaching

·       UTA Transit Pass (Heavily Subsidized)

·       Learning & Development Opportunities

·       Inclusive and Diverse Team Environment

Essential Functions:

·       Greet all guests and employees on entrance to the facility.

·       Receive phone calls and screen customer inquiries.  Direct callers to correct department or Alsco branch location.

·       Work with branch employees to troubleshoot customer concerns.

·       Document customer calls with a description of the concerns and steps taken to resolve concerns.

·       Follow-up with customers to ensure their concerns have been resolved.

·       Assist the accounting department with data entry and accounts payable review as needed.

·       Back-up to the executive assistant role.

Additional Functions:

·       General office support as needed including maintaining files, data entry, emailing invoices to customers, and other clerical duties.

·       Perform other duties as assigned.

Qualifications:

·       Exceptional telephone skills demonstrating excellence in professionalism, patience, and listening.

·       Exceptional internal and...