Referral Department Supervisor

Position: Referral Department Supervisor

Pay: $60,000 - $70,000 Depending On Experience

The Referral Department Supervisor is responsible for staffing and supervising the referral department staff.

The referral department processes all new hospice and palliative care referrals, verifies insurance benefits, and completes authorizations.

This person will be accessible or provide appropriate backup during referral department hours of operation.

The Supervisor will hire, fire, train and schedule customer service representatives, administrative assistant for weekday, evening and weekend shifts.

This position will also perform the duties of the Customer Service Representative for their respective shift and as needed.

Caris Healthcare's mission is to provide hospice care with grace.

Serving patients throughout the Southeast region, we support our team members, patients and their families with compassion, accountability, respect, integrity and service.

If you are ready for a rewarding career with a company that offers employees a culture of integrity and excellence, consider joining the Caris Healthcare team

At Caris, you will have a career, not just a job.

Our mission driven culture is evident by our current employees and the impact made on patients and families.

All Caris team members commit to The Better Way, a list of promises we make to each other and our customers.

The Better Way commitment is reflected in the benefits we provide.

Benefits include:


* Competitive Salary


* Bonus Eligibility


* Eligible for benefits within 60 days


* Health Benefits (Medical, Dental, Vision); health savings account


* Earned Time Off


* 401 (K) plan with company match


* Paid Training


* Mileage Reimbursement


* Tuition Reimbursement


* Flexible Scheduling


* Career Advancement Opportunities

Responsibilities
1.

Ensures appropriate staffing for the referral department.

Hires new staff, as approved by supervisor.
2.

Trains new employees and informs staff regarding updates or process changes, etc.
3.

Conducts performance evaluations for staff; and assists employees in setting priorities, goals and areas of improvement.
4.

Implements training or disciplinary action as necessary; in accordance with policy and with assistance from Supervisor / Human Resources.
5.

Reviews and approves employee time sheets.

Helps control payroll expenses by utilizing appropriate scheduling and monitoring overtime.
6.

Performs Customer Service Rep.

duties in addition to supervisory duties when necessary.
7.

Promotes customer service with timely call backs, listening and understanding, good communication, and positive attitude.
8.

Is confidential regarding any communications about or with patients, per HIPAA.
9.

Accepts referrals and inputs the information into the electronic medical record.

Inputs referrals and verifies insurance which have not been input by CSR's prior to end of shift.
10.

Manages Administrative Assistant to ensure EMR rep...