Executive Club Lounge Server

JOB OVERVIEW: 

Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards. 

KEY DUTIES: 


* Greet all guests in the Club Lounge and take beverage and food orders in a prompt and professional manner.


* Prepare food and beverages for service to Club Lounge guests and present food according to established health and presentation standards.


* Clear and clean tables in a prompt and efficient manner.  Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary.


* Perform side-work, and any other opening or closing duties as required.  Ensure that wait staff stations are clean and maintained throughout shift.


* Alert Outlet Management of any service and/or safety issues.

Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.   


* May receive guest payments and process transactions as outlined in the cash and charge procedures as needed. 


* May assist with other duties as assigned.

Qualifications and Requirements:

Basic reading and writing.  Food service experience with general knowledge of restaurant operations.

This job requires ability to perform the following:


* Carrying or lifting items weighing up to 50 pounds


* Moving about the Club Lounge


* Handling food objects; plates, trays, glasses, etc.


* Bending, stooping, kneeling

Other:


* Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.


* Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.


* Reading and writing abilities are utilized often when taking orders, completing paperwork, etc. 


* Basic math skills are frequently used when handling cash and credit.


* May be required to work nights, weekends, and/or holidays.