Customer Growth Solution Architect

Who we are  

Tricentis is a global leader in continuous testing and quality engineering.

The Tricentis AI-based, continuous testing portfolio of products provides a new and fundamentally different way to perform software testing.

An approach that’s totally automated, codeless, and intelligently driven by AI.

It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality.   

Widely credited for reinventing software testing for DevOps, cloud, and enterprise applications, Tricentis has been recognized as a leader by all major industry analysts, including Forrester, Gartner, and IDC.

We empower innovators to push the boundaries of software testing, fostering a global community of continuous learners who pioneer AI-powered, highly performant, highly secure end-to-end testing tools that accelerate our customers’ time to market including the largest brands in the world.  

What you’ll be doing 

As a Customer Growth Solution Architect, you will work closely with customers to design, implement, and adapt a strategic roadmap that aligns with their evolving business quality engineering transformation objectives. 

This role emphasizes the strategic and hands-on aspects of quality engineering, with support from product specialists who provide deep technical expertise in the Tricentis product portfolio.

You will ensure that early milestones provide quick wins, reinforcing the product's value, and setting the stage for long-term customer growth.

Key Responsibilities:

Customer Strategy:


* Strategy Development: Craft outcome-based value roadmaps to drive adoption and ensure technical alignment with customer business goals.


* Technical Reviews and Adaptive Roadmap Refinement: Establish strategic checkpoints to review the product’s impact on the customer business and realign as necessary with evolving customer needs.

Develop and implement actionable plans for product value assurance.

Customer Retention and Growth:


* Value Realization and Growth: Capture and communicate success stories, highlighting the impact on customer business backed by business metrics and outcomes.

Assist the account team in identifying opportunities to enhance value gains by adopting the Tricentis product portfolio corresponding to evolving customer use cases.


* Renewal: Proactively mitigate retention risk by monitoring customer health scores and identifying early churn signs.

Implement and execute preemptive action plans to address potential issues using value strategy and roadmaps.


* Cross-functional collaboration: Work closely with product strategy and account teams to review customer feedback and identify opportunities for product enhancements to ensure our solutions remain aligned with customer needs and market trends.

Technical Solution Architecture:


* Solution Design ...