Card Services Specialist - SA

We are seeking a Card Services Specialist for the Card Services Department.

The Card Services Specialist Supports and performs advanced operational functions for the servicing and maintenance of all card related products.

This position requires a dedicated individual with a strong understanding of card processing systems and a commitment to delivering superior service.

The specialist is responsible for handling inquiries and providing assistance related to card transactions, account management, and cardholder services.

The role entails collaborating with various departments to ensure seamless operational processes and to address card related concerns effectively.

When issues arise, the individual is required to use good judgement to identify what is wrong and apply the established remedies and acquired knowledge to solve the problem.

If you have customer service or card servicing experience, you should apply right away!

Highlights:


* Develop an understanding and following of all Card Services processes and procedures


* Process various payment reversal transactions of multiple types to individual loan accounts


* Understand customer needs to effectively solve problems within the existing process, as well as stay in compliance with the process and procedure


* Problem solve based on a broad spectrum, following multiple procedures, and choosing from a variety of solutions


* Communicate clearly and effectively both written and orally, as to foster secure and transparent relationships with both external and internal members

Experience:

    Required


* 3 years of financial services industry experience in the areas of servicing, operations, or production


* 3 years of customer service experience

Education:

    Required


* High School Diploma or equivalent

Skills & Knowledge:

    Required


* Ability to communicate effectively, both written and verbally, with internal constituents, members, peers, and managers


* Strong listening skills


* Possess patience, compassion, and empathy


* Strong problem solving and decision-making skills


* Possess ability to be open and receptive to feedback, both internally and externally


* Strong organizational skills


* Possess time management skills


* Computer/Technical skills to include MS Word, Excel, and Outlook


* Possess a service-oriented mindset


* Courage to engage in productive conversations with irate members, ultimately resulting in positive resolutions


* Approachability and interpersonal savvy


* Ability to work with diverse groups of people, both internal and external, and build positive relationships


* Possess team building skills

    Preferred


* Bilingual in English and Spanish


* Experience with Client Central, FISERV, Mastercard Connect, TruStage, Synapsys, and Symitar

 

Schedule: Monday-Friday, 8:30 am-5:30 pm and Saturday (rotation), 8:30 am-12:30 pm

Location Type: In-office,...