OFR Import Agent - Bristol

OCEAN IMPORT AGENT 

 

As an Ocean Import Agent, you’ll use your talents to create innovative solutions and shape the future across our business.

Join a global network of passionate experts – backed by the latest technology, to take your career to the next level.

 

Overall Role Purpose:

Ocean Import Operational Role.

Ensuring a consistently excellent delivery of our Ocean Import forwarding services including the core operations and full service management for our customers. 

 

Scope of Role:


* Delivering excellent customer service through our DGF’s 10 Customer Commitments


* Support, drive and commit to the Company’s overall Strategy


* Manage end-to-end process for OFR Imports and designated customers; Pre-alert processing, Customer liaison, arranging deliveries, processing customs clearance and file financials.


* Administration and management of own operational data i.e.

Sick File report, work flow review and door-to-door global profit share to ensure compliance and the maximisation of profitability


* Support and monitor objectives set by Ocean Freight Supervisor in terms of profitability maximisation, volume growth and service quality.


* Creates, develops and maintains good relationships with customers and service providers, while facilitating negotiations of best rates (carriers and internal product teams)


* Support Sales in interaction with key customers


* Complying with the DGF 10 Ground Rules


* Supports implementation of OFR strategy on team (translates and lives requirements, implements, ensures realisation of strategy and monitors)


* Escalates carrier performance issues when required to Carrier directly/OFR Product/OFR Management

 

Person Specification:


* Two or more years’ experience within the Freight Forwarding Industry.

 


* 5 GCSEs including Maths and English at Grade C or above – or equivalent desirable.


* Good understanding and experience of HMRC Import procedures.


* Commercial awareness.


* Clear and concise communication skills (written and spoken). 


* Ability to follow processes. 


* Ability to support a culture of continuous improvement. 


* Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams.


* Knowledge of Freight Forwarding industry: Imports or Exports and related processes.


* Preferable Cargowise One system knowledge.


* Must be eligible to work in the UK

 

LOCATION:                     Bristol

HOURS:                             37.5 per week