Field Service Engineer [MedTech]

About Johnson & Johnson

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.

Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at https://www.jnj.com/ .

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day.

Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world.

Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.

We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve.

Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

The Field Service Engineer (FSE) provides frontline support by resolving customers' problems and issues through technical expertise and troubleshooting.

The FSE is a field-based, customer-facing role that installs, services, maintains and modifies Company platforms at our customer sites, primarily in the clinical environment.

The FSE uses critical thinking to resolve issues within defined procedures and practices to determine appropriate action to rapidly repair equipment.

Job Responsibilities will include but are not limited to:

• Perform service, preventative maintenance, modifications and installations on J&J medical device products at customer sites with minimal supervision

• Provide on-site customer repairs; responsible for delivering both timely and effective repairs

• Provide adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction

• Work closely and collaboratively with fellow field team members, including Sales, Marketing, and Training to ensure customer success

• Perform necessary administrative duties accurately

• Keeps accurate records of service calls, maintains inventory of service parts, tools, and test equipment.

• Follows safety practices as defined by the Company and/or the customer's site safety code

• Maintain annual training compliance to meet company, industry, and customer site requirements

• Job will generally be performed on customer site, typically at a Hospital or Medical Institution.

• Customer site may have exposure to hazardous materials, waste, airborne particles and allergens.

• Sometimes employees are furnished and r...