Technology Support III

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in consumer & community banking, you will ensure the operational stability, availability, and performance of our production application flows.

Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities


* Provide end-to-end application or infrastructure service delivery to enable successful business operations of the firm


* Support the day-to-day maintenance of the firm's systems to ensure operational stability and availability


* Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools


* Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders


* Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure


* Use your technical knowledge and exemplary customer service skills to resolve technology issues raised via email and ServiceNow query system


* Leverages basic technology skills (reading logs, basic sql) and works closely with Level 3 system-facing teams to manage resolution of application issues.


* Support the technology agenda and act as brand ambassador for Technology Service Delivery and the Technology Franchise.

Liaising with Technology project managers/business analysts on assigned topics to understand technology, conduct knowledge transfer sessions, and ensure team knowledge is current


* Manage the relationship throughout the resolution process with regular end-user updates


* Support application systems in operation, including tasks related to identifying and troubleshooting of application and data issues, including resolution or escalation of issues.


* Utilize required qualifications, capabilities and skills (listed in section below) to implement new Technology tools to the Advisor fields within the businesses of J.P.

Morgan Wealth Management (JPMWM).

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud


* Experience in observability and monitoring tools and techniques


* Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework


* Accountable for issue resolution, provide insights to technology and product teams on improvement opportunities


* Managing ticketed query system an...