Technology Support II

Join a dynamic team to innovate and refine our technology solutions impacting the core of our business services.

As a Technology Support II team member within the Corporate Workplace Technology Solutions of Global Technology, you will be instrumental in ensuring the superior delivery of our products.

Your role will involve maintaining the operational stability, availability, and performance of our production services.

Your expertise in troubleshooting, maintaining, identifying, escalating, and resolving issues will contribute to a seamless user experience and foster a culture of continuous improvement.

Job responsibilities


* Analyze and troubleshoot challenges in service delivery supporting the business operations of the firm


* Create and maintain policies, procedures, and standards that focus on client experience and ensure operational stability and availability


* Support delivery services including project deployments, furniture and technology mockups, and integration


* Monitor production environments for anomalies and address issues as required


* Assist in the escalation and communication of issues and solutions to the business and technology stakeholders


* Manage operational metrics and risk against workflows and processes' would be a better fit.

Required qualifications, capabilities, and skills


* 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* Strong customer service skills


* Strong analytical, prioritization, and decision making skills


* Experience with workplace end user hardware and/or infrastructure in a large-scale technology environment


* Ability to travel to JPMC offices in region


* Excellent written and verbal communication skills

Preferred qualifications, capabilities, and skills


* Ability to work with and manage vendors


* Proficient in MS Office products

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health su...