Home Care Referral Specialist

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Time Type:
Full time

Department:
PACE Community Care

All Locations:
East Boston

Position Summary:

The PACE Homecare Specialist will be responsible for all Home care referrals related to in home services provided to PACE participants.

This role requires a strong attention to detail and organizational skills as well as strong customer service skills.

The Home Care Specialist will be responsible for all direct communication between contracted agencies and the PACE Home care department.

Referral’s Specialist will be responsible to communicate effectively with staff, participants, families, and contractors; as well as independently problem-solve with participants, families, and staff in accordance with job role/scope of practice.

Seeks input from supervisory staff as appropriate to resolve scheduling issues and conflicts.

Work effectively under time –limited circumstance and with minimal supervision.

Home Care duties:


* Demonstrates Competency in the follow areas:


* Schedule In Home services for N PACE Participants as established and requested by clinical staff of N PACE. 


* Coordinates referrals N PACE participants and completes all aspects for referral process.


* Coordinates all contracted in home services with preferred vendors and N PACE Staff.

Reviews participant list and visits on a weekly basis for accuracy, makes changes as needed and updates schedules and clients.


* Notifies Home Care Management on a weekly basis that the lists have been received and reviewed.


* Coordinates notification of participants with changes with vendors.

Documents notification in telephone encounters in the EMR.


* Responsible for EPIC scheduling of all visits and documentation of all changes


* Communicate with outside vendors as well as internal staff to resolve any outstanding issues in a timely manner. 


* Serve as back up to PACE Schedulers for vacation and sick call coverage.


* Assist Home Care Management with system development and projects.


* Other duties as requested by Homecare Leadership


* DME a...