Associate Principal Business Analyst, CRED Applications & Programs

The Associate Principal Business Analyst is responsible for providing continuous operational and technical support by conducting hands-on data analysis and reporting.

The analyst will work very closely with the technology team to resolve complex cases and escalate issues to management when appropriate.

This is competent-level professional work in which incumbents are refining and expanding skills and working under limited supervision and moderate guidance.

Essential Job Functions:


* Provide data analytics support by creating ad-hoc reports and visualizations.


* Represent end users by supporting the identification of requirements and ensuring that project deliverables meet these requirements.


* Participate in the final regression test and post deployment validation of all PROCTOR releases.


* Serve as the point of contact for the test delivery vendors to address operational issues relating to the delivery of exams and CE sessions.


* Monitor and address all issues identified on the system dashboard.

Escalate as necessary to management.


* Provide tier III support to the call center by providing resolution and clearly documenting cases assigned.


* Work closely with management on Information and Records Management related tasks.


* Maintain user entitlements to applications and access to data.

Conduct periodic entitlement audits

Other Responsibilities:


* Mentor other Technical Support team members on the TCE work processes.


* Participate in all assigned TCE initiatives and contribute effectively.

Education/Experience Requirements:


* B.S in Computer Science or related field.


* A minimum of 5 years of professional work experience.


* Candidate must be customer focused with strong analytical skills.


* At-least 4 years of experience with writing SQL scripts.


* Experience with MS-ACCESS and VBA required.


* Experience with Sharepoint 2010 preferred.


* Experience with project management, risk management and problem solving.


* Strong verbal and written communication skills and technical capabilities are essential to position.


* Able to work as an independent contributor or as a member of a team.

Work Conditions:


* Work is normally performed in an office environment.


* Extended hours may be occasionally required.


* Tech Support members work in a team environment with opportunities to interact with external vendors and test takers and senior management.

For work that is performed in CA, CO, HI, MN, VT, IL, Jersey City, NJ, NY, NY, MD, Washington DC, and WA the chart below outlines the proposed salary range for the corresponding location.

In addition to location, actual compensation is based on various factors, including but not limited to, the candidate’s skill set, level of experience, education, and internal peer compensation comparisons.

CA: Minimum Salary $91,500, Maximum Salary $170,900

CO/HI/MN/VT

*: Minimum Salary $79,500, Maximum Salary ...